Privacy Policy
How Blue Mountains Hot Water collects, uses, and protects your personal information.
Last updated: January 2025. This policy applies to all personal information collected by Blue Mountains Hot Water, ABN available on request, operating in New South Wales, Australia.
1. Information We Collect
We may collect personal information including your name, email address, phone number, and property address when you contact us, request a quote, or use our services. We also collect non-personal information through website analytics tools including page views, device type, and general location data.
2. How We Use Your Information
We use your information to respond to enquiries, prepare and send quotes, schedule and complete service visits, send appointment reminders and service-related communications, and improve our website and service delivery. We do not sell, rent, or trade your personal information to third parties.
3. Information Sharing
We may share your information with trusted service partners who assist our business operations (such as scheduling, invoicing, or communication tools), and when required by Australian law, court order, or regulatory authority. Any third-party service providers are bound by confidentiality obligations.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no internet transmission can be guaranteed completely secure. We recommend you do not share sensitive information via email.
5. Cookies and Analytics
Our website uses cookies and third-party analytics tools (including Google Analytics) to understand how visitors use the site. You can control cookie settings through your browser. Disabling cookies may affect certain website features.
6. Your Privacy Rights
Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us using the details below. We will respond within 30 days.
7. Data Retention
We retain personal information only for as long as necessary to provide our services and meet legal obligations. Service records are typically retained for 7 years in accordance with Australian business record-keeping requirements.
8. Contact Us Regarding Privacy
For any questions about this Privacy Policy or your personal information, please contact us at [email protected] or by calling 02 8550 5929.